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Advice on disputes between parents/carers and care providers

On 20 March 2020, the Competitions and Marketing Authority (CMA) established its COVID-19 Taskforce.

Its purpose is to monitor market developments in the wake of the pandemic, to identify
any commercial practices that adversely affect consumers, and to consider
appropriate responses to help businesses comply with the law and protect
consumers’ rights.


Through this work the CMA received reports alleging some unfair practices by a
minority of nurseries and early years providers, mainly relating to payments
and cancellations in the context of Covid-19 lockdown restrictions.

As a result, on April 30th 2020 the CMA published a statement on how the law applies to consumer contracts, refunds and cancellations and announced it would
examine nurseries and early years providers as one of three sectors of
concern. Further information can be found in the PDF on the right.

Parents and carers who are experiencing difficulties with settings are also encouraged to complain to the Coronavirus Business complaints service through their website here