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Support Team for Education in Primary and Secondary School (STEPS)

The STEPS Service is an integral part of Royal Greenwich Children’s Services’ commitment to the provision of high quality inclusive education across schools.

Who we are

  • We are a specialist team of dedicated professionals, with a wide range of expertise and experience.
  • We have a Complex Needs Team with outreach workers supporting staff in schools across Royal Greenwich.
  • We also have a team of Specialist Dyslexia Teachers who carry out assessments and deliver 1:1 teaching to those pupils with significant need.
  • We work with schools to increase staff confidence and capacity to include all children with a wide range of additional needs.

Information leaflet for parents and carers

What we do

  • School SENCOs refer children to our service if it is felt that they would benefit from support with particular aspects of their learning, such as reading, spelling, handwriting or maths.
  • We offer assessments in schools and provide personalised targets and recommendations that we follow up with outreach support to schools.
  • We support children with the transition from Year 6 to secondary school.

Our dyslexia team carry out assessments and follow these up with a report and a parent feedback meeting, as well as the offer of teaching in some instances. They also support schools with assessments for Access Arrangements.

Click one of the tabs below to access further information on the range of services and support available.

Who to contact

Contact Name
Hetal Patel
Contact Position
Team Lead

Where to go

Kings Park Campus
Eltham Palace Road

Other Details


Core services are delivered at no cost to schools. However, some training incurs a cost.


Age Ranges
Primary school Key Stage 1 and 2 and Year 7 Key Stage 3
Referral required
Referral Details

Referral and availability notes

Any Greenwich school can refer a child with your written consent for an assessment of their learning needs if they are experiencing difficulties with:

  • Reading and/or spelling
  • Writing/handwriting
  • Maths
  • Learning in general

Other notes

How to complain:

If you have issues you would like to discuss, you can do so by contacting the Head of Service,  or through the Royal Borough of Greenwich complaints department.

Local Offer


Universal Services:

Whole school training is available on request on inclusion, dyslexia and handwriting.

SENCOs can also contact the service for general advice and guidance

STEPS is accredited by the British Dyslexia Association to award the Dyslexia Friendly School quality mark.  Schools interested in this should contact the head of service directly.

STEPS has a coordinated approach to support.  Every school has an allocated Outreach Worker and each team member will liaise, when necessary, with other professionals in the other SEND support services.

Targeted Services:

Learning/curriculum support:

  • The STEPS Service offer targeted and specialist advice and support for children with a specific barrier to learning or complex needs.
  • Varying levels of input may be available – depending on the specific needs of your child at any given time. 

Access and inclusion resources:

STEPS can recommend a range of specialist practical resources relating to specific learning strategies to meet the needs of an individual child

School based training:

STEPS can provide training to your child’s school in the following areas:

  • Literacy
  • Maths 
  • Dyslexia
  • Handwriting
  • Inclusion
  • Down Syndrome

Link to Direct Services website

Support for families:

The STEPS Service can offer parents support through:

  • In-school coffee mornings
  • Feedback and review meetings
  • STEPS attendance at school’s parents evenings

Specialist Support:

The specialist support available for STEPS for schools is identical to that set in the Targeted Services section.

If appropriate, all aspects are available to a child regardless of whether this has been specified in an EHC plan.


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