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Missing People Safecall Service

Missing People is the only charity in the UK which is dedicated to bringing missing children and adults back together with their families.

The Safecall service supports children /young people who have been away from home and have come into contact with gangs/ or involved in county lines.

Scheduled telephone calls to children/young people who are referred to us by professionals working with them.

Offering a non-judgemental, safe space to talk about their experiences in confidence.

We reassure them that there is a way out, support them to explore their choices, and help them formulate a safety plan.

The Safecall service also supports the child/ young person’s  parents or carer, offering them a chance to debrief, access emotional support and be guided on how to keep their family safe in the future.

Who to contact


Safecall website


Where to go

284, Upper Richmond Road West
SW14 7JE

Other Details


Age Ranges
10-18 (Up to 21 for care leavers and up to 25 for those with learning difficulties).
Referral required
Referral Details


The service will work with young people aged 10-18 (up to 21 for care leavers and up to 25 for those with learning difficulties).


Referrals wil be accepted from a range of agencies. Self-referrals will also be accepted.

On-line referral form can be found here:

How To Complain:

If you are unhappy about any aspect of service please complain to the service manager in the first instance. If the problem is still unresolved then complain to the Commussioning Officer.


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