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Free Drug & Alcohol Helpline


Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources. We have strong links with peer support fellowships such as Smart Recovery, NA, AA and work closely with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities.  


Dear Albert welcomes, supports and inspires substance clients with SEND needs, such as mental health, emotional health, learning disabilities, behavioural difficulties and physical disabilities through the often challenging road to recovery.


We provide a free national helpline, staffed by specialist, qualified, BACP registered, drug and alcohol counsellors which is in operation 7 days a week, 365 days a year to support clients and families in crisis with drugs and alcohol.  We work with clients and families (short to long term) in order to resolve resistance / ambivalence and increase motivation for change. We undertake in-depth Triage Assessments which enables us to support clients into an appropriate treatment programme.


We offer a national social media peer support network, with over 1000 recovered service users and publish a magazine called Service User News, which is designed to address the popular topics of recovery and signpost to local free resources.


We have recently designed a cartoon character called ‘Our Albert’ which is designed to communicate specifically to young people / SEND clients. The next edition of Service User News will integrate the rest of the cartoon family, and will start to communicate family related messages of support and recovery.


We also provide local film viewings of the acclaimed Dear Albert Recovery Documentary by Nick Hamer and drug and substance misuse education events to local authorities and drug and alcohol services throughout the year.


Who to contact

Contact Name
Jon Roberts
Contact Position
Drug & Alcohol Counsellor
Dear Albert website

Other Details


Referral required
Referral Details

Self Referrals Welcome

Other notes


We are a social enterprise and in receipt of CCG funding. Our helpline staff are all crb checked, bacp registered and fully qualified, specialist drug and alcohol counsellors. The service is provided free of charge 365 days a year. We have 3 years successful service helping with send needs to people recover from addiction and substance misuse.


We support complex needs including Physical Disabilities, Learning Disabilities, Mental Helath Problems, Dual Diagnoss, Behavioural Problems, and Personality Disorders.



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