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Age UK Bromley and Greenwich - Information & Advice

The Information and Advice service aims to:

  • Provide free, confidential and independent advice service to people aged 50+ living in the Royal Borough of Greenwich.
  • Provide generalist advice on a range of issues including employment rights, welfare benefits, housing, legal issues, relationships, and consumer rights.
  • Work with other professionals in order to ensure older people are aware of the services available to them
  • Keep up to date with any changes affecting older people and disseminate this knowledge as appropriate
  • Obtain funding to continue to provide the service.
  • Monitor and evaluate service provision and utilise this to develop the service.
  • Encourage feedback from clients to support development of the service
  • Ensure all older people in both boroughs can access the service whether by telephone, email, SMS text, office visit, outreach or home visits.
  • Promote the service in both boroughs.

The Service will answer enquiries from:

Anyone who has an enquiry or needs information relating to an older person or an issue affecting them.  

Enquirers can access the service:

  • By telephone Information & Advice direct line 0208 315 1850 (option 1) Open Monday to Friday 9.00am – 5.00pm.  Outside these hours and during busy periods calls are diverted to the National Age UK Advice Line 0800 678 1602
  • By email 

Who to contact

Contact Name
Information & Advice
Age UK - Information and Advice

Telephone information & advice helpline is available 9-5 Mon-Friday and voicemail overnight with calls returned next day.

Address Greenwich Office: 2-6 Sherard Road, Eltham, SE9 6EX

Address Bromley office: Community House, South Street, Bromley, BR1 1RH

Parent Organisation
Age UK Bromley & Greenwich

Where to go

Age Concern
Age UK Bromley & Greenwich
2-6 Sherard Road

Various locations - Please see Website

Other Details


Other notes

In some circumstances we may need to make an appointment for you to come back another time.

  • By home visits – Following a telephone enquiry an adviser may need to visit a client in their own home if the enquiry cannot be answered over the phone. Examples include completing benefit application forms and sorting out complex benefits issues.
  • By outreach appointments – drop-in sessions are offered at several locations across the borough.

The Service answers enquiries on any topic relating to people over age 50 and includes:

  • Claiming welfare benefits
  • Community Care e.g care at home, residential care, safeguarding
  • Housing issues e.g. housing options, homelessness, property repairs
  • Support available in the home e.g. domestic chores, gardening, befriending
  • Safety and security e.g. Telecare, advice on home security
  • Healthy living e.g. social and fitness activities
  • Support for carers
  • Equipment e.g. home adaptations where to get a stair lift

Age UK Bromley and Greenwich cannot provide:

  • Consumer debt advice
  • Financial advice
  • Immigration advice
  • Legal Advice

In any instance where the service is unable to help a client the adviser will do their best to signpost or refer a client to another service that can help them, with a preference being given to AQS mark holders.  

Quality Standards
Our advice service is regulated by:
Age UK Information and Advice Quality Program (IAQP) and the national Advice Quality Standard (AQS