Accessibility statement

This accessibility statement applies to the resident-facing Greenwich Community Directory website at https://www.greenwichcommunitydirectory.org.uk and to the service provider application at https://manage-services.greenwichcommunitydirectory.org.uk

This website is run by the Royal Borough of Greenwich. We want as many people as possible to be able to use this website. That means you should be able to:

  • Zoom in up to 300% without text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible.

How accessible this website is

We know some parts of this website are not fully accessible.

For https://www.greenwichcommunitydirectory.org.uk:

  • Users cannot skip the filter links and must tab through all the categories.
  • Some text links might not have enough contrast between unfocused and focused states.
  • When using the Safari browser on the cookie page, the radio button form controls are smaller than the required minimum target size.
  • Filters on our search page don’t have the clearest aria labels to indicate purpose for screen reader users.

For https://manage-services.greenwichcommunitydirectory.org.uk:

  • There is inadequate contrast for some text elements.
  • Adjacent links that go to the same URL are present.
  • Some form controls do not have the correct label, are missing a label, or have more than one label associated with them.
  • Some checkbox or radio input elements are not enclosed in a fieldset.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:

Email: community-directory@royalgreenwich.gov.uk

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Email: community-directory@royalgreenwich.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired, or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us on the Royal Borough of Greenwich contact page.

Technical information about this website’s accessibility

The Royal Borough of Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the resident-facing Greenwich Community Directory website at https://www.greenwichcommunitydirectory.org.uk and to the service provider application at https://manage-services.greenwichcommunitydirectory.org.uk

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

(a) Non-compliance with the accessibility regulations

Issues found with https://www.greenwichcommunitydirectory.org.uk:

  • When viewing our cookie page on a desktop size screen on the Safari browser, the radio buttons are smaller than the minimum target size (24 by 24 pixels) for pointer inputs. This fails the WCAG 2.2 success criterion 2.5.8 (Target Size, minimum). This will be reviewed and updated to align with accessible standards. We plan to review this issue by 28/02/2025.
  • The focus state of some text links may not have enough of a contrast change from unfocused to focused states outside of a color change. This fails WCAG 2.2 success criterion 1.4.3 (Contrast). We plan to review this issue by 28/02/2025.
  • There is no ‘Skip’ link to skip the list of filters on our ‘Search for services’ page. The user will need to tab through filter links or through each category in an expanded list before being able to move forward to the main content of search results. This fails the WCAG 2.2 success criterion 2.4.1 (Bypass Blocks). This will be reviewed and updated to align with accessible standards. We plan to review this issue by 28/02/2025.
  • Filter links don’t have clearer aria labels to indicate their purpose for screen reader users. It is still usable but might not be as clear as it could be. This fails WCAG 2.2 success criterion 2.4.4 (Link purpose). We plan to review this issue by 28/02/2025.
  • For the 'Children and young people with additional needs' page, the heading above the search box should be an H2 heading size. We plan to review this issue by 28/02/2025.
  • Focus states of the following components do not have enough contrast to indicate the focus. This fails WCAG 2.2 success criterion 1.4.3 (Contrast). We plan to review these issues by 28/02/2025: 
    • the cards in the 'What's new' section of the landing pages for 'Children and young people with additional needs' and 'Children and Families. They are also on 'What's new in our Local Offer' and 'What's new for children and families' pages.
    • Guide pages where there is a previous and next button on the bottom
    • Download button for documents where we use a document download icon
    • the back button on the bottom of sub-service landing pages and on What's new article pages, for example on the support with autism page and what's new article page.
  • Incorrect level heading, H1  in search box component on the homepage. We plan to review this issue by 28/02/2025.
  • Empty heading in the search box component and the list of category links on the homepage. We plan to review this issue by 28/02/2025.
  • There is a broken aria reference in the map on the Search for services page. We plan to review this issue by 28/02/2025.
  • Some videos do not have captions. They have the option of auto captions but these have not been reviewed and confirmed to be accurate. This fails the WCAG 1.2.2 success criterion 1.2.2 (captions prerecorded). We plan to review this issue by 28/02/2025.

Issues found with https://manage-services.greenwichcommunitydirectory.org.uk:

  • Some text does not have an adequate level of contrast against the background colors. This fails the WCAG 2.2 success criterion 1.4.3 (Contrast). We plan to review this issue by 28/02/2025.
  • There are adjacent links that go to the same URL. This fails the WCAG 2.2 success criterion 2.4.4 (Link Purpose). We plan to review this issue by 28/02/2025.
  • There are form labels that are not correctly associated with a form control or some form elements do not have a corresponding label. This fails WCAG 2.2 success criterion 1.1.1 (non-text content), 1.3.1 (info and relationships), 2.4.6 (Headings and labels) and 3.3.2 (Labels or instructions). We plan to review this issue by 28/02/2025.
  • There are form controls that have more than one label associated with them. This fails WCAG 1.3.1 (Info and Relationships). We plan to review this issue by 28/02/2025.
  • Two or more checkbox or radio input elements in a form are not enclosed in a fieldset. This fails the WCAG 2.2 success criterion 1.1.1 (Non-text context), 1.3.1 (info and relationships), 2.4.6 (heading and labels) and 3.3.2 (Labels or instructions). We plan to review this issue by 28/02/2025.

(b) Disproportionate burden

There are no issues that fall under the definition of disproportionate burden as defined under the ECHR.

(c) Content that’s not within the scope of the accessibility regulations

We have linked to pre-recorded videos within the directory from third parties but cannot guarantee that they will always provide audio description. One of the videos on the directory was published before 23 September 2020 and is therefore exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We plan to undertake an external accessibility audit with the Shaw Trust in 2024. We test the site regularly with real users. Any content published on the directory is reviewed to ensure it meets accessibility guidelines.

Preparation of this accessibility statement

This statement was prepared on 13/02/2024. The statement was last reviewed on 27/02/2024.

This website was last tested on 16/02/2024. The test was carried out in-house by RBG staff using a range of browser tools, such as WAVE, VoiceOver on macOS, and following the GOV.UK Accessibility Checklist.

For the resident-facing Greenwich Community Directory website at https://www.greenwichcommunitydirectory.org.uk, we selected a sample of pages to test based on the main pages and content types a user will be using.

This included:

  • Main landing page
  • Search for services page
  • A service listing page
  • Information page
  • Signposting guide page
  • Cookies page

For the service provider application, https://manage-services.greenwichcommunitydirectory.org.uk, we selected the main page types and common elements (like forms) that a user will be interacting with most. We checked for accessibility issues using the WAVE tool.